Order Fulfillment Specialist

hace 7 días


Santiago de Querétaro, Querétaro de Arteaga, México EagleBurgmann A tiempo completo

Responsibilities

  • Manage sales orders, warranties, repairs, escalations, and inventory transfers to end customers and/or subsidiaries.
  • Maintain and update dates in the system for delivery of orders.
  • Follow up on the status of planned orders week by week together with the production department, warehouse, shipping, and sales.
  • Confirm orders to internal customers with shipment dates, providing the final date according to standard delivery times and/or any modifications to the originally notified date.
  • Identify risks that may delay delivery of orders so that they can be mitigated and communicated to the internal customer.
  • Follow up on purchase and production orders with the corresponding areas and if necessary expedite the process.
  • Follow up on backlog orders and work closely with the necessary departments to resolve possible order backlogs.
  • Place new production orders, for rework and/or scrap.
  • Consult with the production planner on progress and changes needed, if applicable.
  • Align internal supply chain deliverables to delivery date based on regional service levels and/or delivery dates agreed with customers.
  • Clarify discrepancies between customer purchase orders and internal supply chain deliverables (purchasing, production, warehouse, design, etc.).

Qualifications

  • Industrial, Mechanical engineering; bachelor's degree in administration or related.
  • Intermediate - Advanced English.
  • Knowledge in Strategic planning, Supply chain, current Incoterms / SAP (ERP) (Preparation of sales orders, purchase requisitions, sales analysis).


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