Restaurant Operations Manager
hace 3 semanas
About Four Seasons:
Four Seasons Hotels and Resorts has a rich history of delivering exceptional guest experiences through its commitment to luxury and genuine heart. Our team members around the world strive to create unforgettable moments for our guests, residents, and partners. To achieve this, we focus on providing a world-class employee experience and company culture.
About the Role:
The Restaurant Supervisor will be responsible for ensuring professional, courteous, and efficient guest service at all times, following the standards and sequence of service. This includes assigning responsibilities, evaluating performance, and maintaining adequate equipment and product par stock.
Key Responsibilities:
- Ensure that each employee has a professional personal appearance, as well as a professional, warm, and sincere posture.
- Perform preshifts before the opening of the Restaurant, handle any requests in a courteous and efficient manner, and follow up to ensure the guest is aware of the follow-up.
- Document any training, disciplinary records, and/or absenteeism.
- Quality check all tables to ensure guest satisfaction.
Requirements:
- College Degree education or equivalent experience in F&B field.
- Experience required in leadership positions minimum of 2 (two) years.
- Prior experience in Food & Beverage department is highly desirable.
- Ability to read and speak and write English and Spanish at advanced level.
- Understand and familiar with quality standards and service standards of the hotel.
- Highest level of integrity and transparency.
- Apply an ethical approach to the outcome of situations.
- Strong interpersonal and relationship-building skills to work with cross-functional teams.
- Reasonable problem-solving, decision-making, and conflict resolution skills.
- Work in a safe, prudent, and organized manner.
What to Expect:
- Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.
- Travel: Earn complimentary rooms nights based on your service period with the Four Seasons with discounted meals and other services at each location.
- Learning & Development: Extensive online and in-person Leadership development opportunities.
- Career Growth: Opportunities worldwide at other Four Seasons hotels & resorts.
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