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Quality Training Specialist

hace 2 meses

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About Thermo Fisher Scientific

We are a global leader in serving science, with a commitment to delivering innovative solutions that improve patient health and outcomes. Our team is dedicated to working with customers to provide high-quality medical information services that meet their needs.

Job Summary

We are seeking a highly skilled Quality Training Specialist to join our Medical Communications team. As a key member of our team, you will be responsible for overseeing and coordinating training and quality programs, ensuring compliance with corporate, departmental, and client policies and procedures.

Key Responsibilities

  • Develop and deliver training programs and curriculums to promote continuous improvement
  • Lead or perform quality reviews of MIA and MIS staff customer interactions and associated documentation
  • Coordinate and assist with corrective action plans as needed
  • Schedule training for new employees and identify training gaps
  • Ensure program compliance with applicable health authority regulations (FDA, EMEA)
  • Develop and maintain program training documentation in audit-ready status
  • Conduct call and documentation review of staff member's work and monitor accuracy and completeness of information provided
  • Evaluate quality trends across the program and provide feedback to the management team
  • Develop continuous improvement initiatives based on gaps and trends identified
  • Provide support for program-related audits

Requirements

  • Bachelor's degree in Pharmacy or equivalent and relevant formal academic/vocational qualification
  • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)
  • Comprehensive understanding of applicable health professionals (FDA, EMA) or local regulations
  • Strong knowledge of drugs and drug information
  • Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
  • Phenomenal organizational and time management skills
  • Strong attention to detail and ability to multi-task
  • Effective verbal and written communication skills
  • Excellent problem-solving skills
  • Strong digital literacy, including Microsoft Office
  • Ability to train and mentor others
  • Excellent language skills (comprehension, speaking, reading, and writing) must be proven if the position requires languages other than English
  • Ability to work in a team environment and/or independently as needed

Why Thermo Fisher Scientific?

We deliver outstanding service and work to improve patient health by supplying high-quality medical information services on behalf of our clients to patients, healthcare providers, and other client stakeholders. We lead medical information inquiries, detail adverse events and product complaints, support product launches, and help clients set up successful medical communications operations in a complex, global environment.