Product Support Team Lead

hace 2 meses


Reynosa, Tamaulipas, México Factorial HR A tiempo completo

Product Support Team Lead - Technical Expert

The Product Support Team Lead - Technical Expert is responsible for overseeing the product support team and ensuring high-quality service and technical support to customers. This role involves managing the daily operations of the support team, resolving escalated issues, improving support processes, and collaborating with other departments to enhance product offerings and customer satisfaction.

Key Responsibilities:

  • Lead, mentor, and manage a team of product support specialists.
  • Conduct regular performance reviews and provide ongoing training and development.
  • Handle escalated customer issues and provide advanced troubleshooting and problem resolution.
  • Maintain a high level of customer satisfaction and monitor customer feedback.
  • Identify opportunities to streamline and enhance support processes.
  • Monitor key performance indicators (KPIs) and develop strategies for continuous improvement.
  • Work closely with product development, sales, and marketing teams to relay customer feedback and suggest product enhancements.
  • Generate and analyze support metrics and reports to track team performance and customer satisfaction.
  • Present findings and recommendations to management for strategic decision-making.
  • Monitor and report on common issues and trends to anticipate future support needs.

Requirements:

  • Minimum of 3-5 years in a customer support or technical support role.
  • At least 2 years in a leadership or supervisory position.
  • Strong leadership and team management skills.
  • Excellent problem-solving and analytical abilities.
  • Proficiency in customer service software and tools.
  • Exceptional verbal and written communication skills in English and Spanish; additional languages are welcome.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Technical aptitude and ability to quickly learn and understand new products.

Perks of being part of our team:

  • High growth, multicultural and friendly environment.
  • Healthy life with Gympass (Gyms, pools, outdoor classes).
  • Save expenses with Cobee.
  • Language classes with Yolk Academy.
  • Breakfast in the office and organic fruit.
  • Nora and Apetit discounts.
  • Free caffeine and theine.


  • Reynosa, Tamaulipas, México Factorial HR A tiempo completo

    Product Support Team Lead Opportunity at Factorial HR Software. Salary: $80,000 - $110,000 per annum.The Product Support Team Lead will oversee the daily operations of the support team, resolving escalated customer issues and improving support processes. This role involves managing a team of product support specialists, conducting regular performance...


  • Reynosa, Tamaulipas, México Factorial HR A tiempo completo

    At Factorial HR, we're seeking a seasoned Support Operations Manager to spearhead our support team's growth and elevate our customer experience.This role involves overseeing daily operations, resolving complex issues, improving processes, and collaborating with departments to enhance product offerings and customer satisfaction.Manage a team of support...

  • Manufacturing Team Lead

    hace 4 semanas


    Reynosa, Tamaulipas, México Corning A tiempo completo

    Job OverviewCorning is a leading innovator in materials science, and we're seeking an experienced Manufacturing Team Lead to join our team.


  • Reynosa, Tamaulipas, México Tenneco A tiempo completo

    COMPANY/LOCATION: Clevite Elastomers EngineeringREPORTS TO: Light Vehicle Engineering ManagerJob DescriptionWe are seeking an experienced engineering professional to lead our elastomer product development team. As a key member of our Light Vehicle Engineering Team, you will be responsible for developing and implementing innovative technical concepts for...


  • Reynosa, Tamaulipas, México Factorial HR A tiempo completo

    OverviewFactorial HR, an all-in-one HR software company, is looking for a seasoned professional to lead our product support team. As Support Operations Manager, you will be responsible for overseeing daily operations, ensuring high-quality service and technical support to customers.


  • Reynosa, Tamaulipas, México Cornelius Manufacturing De Mexico Sa De Cv A tiempo completo

    About This RoleCornelius Manufacturing De Mexico Sa De Cv seeks a skilled Assembly Production Team Lead to join our team. As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top...


  • Reynosa, Tamaulipas, México Nvent A tiempo completo

    Role OverviewIn this pivotal role, you will be responsible for delivering exceptional HR operations support to our global team. As an Electrical Operations Specialist Lead, you will play a key part in ensuring seamless process execution, driving efficiency, and fostering a culture of innovation.

  • Medical Devices Team Lead

    hace 2 semanas


    Reynosa, Tamaulipas, México Rhian_Convatec A tiempo completo

    Pioneering innovative medical solutions to improve patient outcomes and reduce care costs: Rhian_Convatec is a global leader in medical products and technologies, with a focus on trusted solutions for the management of chronic conditions.About Us:We are a company of around 10,000 colleagues, providing our products and services in almost 100 countries, united...


  • Reynosa, Tamaulipas, México Marmon Foodservice Technologies, Inc. A tiempo completo

    About UsMarmon Foodservice Technologies, Inc. is a highly decentralized organization that relies heavily on people with the aptitude and attitude to drive our success.Salary Range: $65,000 - $85,000 per yearJob DescriptionWe are seeking an experienced Production Assembly Team Lead to join our team. As a key member of our production team, you will be...


  • Reynosa, Tamaulipas, México Convatec A tiempo completo

    Job DescriptionCompany Overview:Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.Salary:$200,000 - $250,000 per yearJob Summary:We are seeking a...

  • Project Director

    hace 2 meses


    Reynosa, Tamaulipas, México Borgwarner A tiempo completo

    Job DescriptionThe Project Director - Product Launch Specialist will play a pivotal role in driving the successful execution of product launches, ensuring seamless integration with customer requirements and BorgWarner's PDS Development Process.Main Responsibilities:Serve as the program owner accountable for successful program execution, managing and...


  • Reynosa, Tamaulipas, México Factorial HR A tiempo completo

    About the Role: We're looking for a skilled HR Consultant Team Lead to drive our Spanish Market operations.Key Responsibilities:Lead and mentor a team of HR Consultants to deliver high-quality client service.Manage consulting projects from initiation to completion, ensuring timely delivery and client satisfaction.Build and maintain strong relationships with...


  • Reynosa, Tamaulipas, México ConvaTec Inc. A tiempo completo

    About the OpportunityConvaTec Inc. is a global medical products and technologies company, seeking a Quality Assurance Engineering Team Lead to join our dynamic team in Reynosa, Mexico. This role offers a challenging and rewarding experience for professionals with strong leadership skills and quality management expertise.Key ResponsibilitiesAs a Quality...

  • Strategic Team Lead

    hace 2 semanas


    Reynosa, Tamaulipas, México Corning A tiempo completo

    About CorningCorning is a leading technology company that invents life-changing products using materials science.Role OverviewThis role is responsible for overseeing team operations to achieve Cost, Quality, and Health and Safety objectives. The successful candidate will execute the plant plan objectives at the tactical level, focusing on continuous...

  • Operations Team Lead

    hace 4 semanas


    Reynosa, Tamaulipas, México Corning A tiempo completo

    Corning OverviewAt Corning, we invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.We are committed to supporting your health, financial, career development, and life...


  • Reynosa, Tamaulipas, México Rhian_Convatec A tiempo completo

    At Convatec, we're committed to improving the lives of those we touch through pioneering medical solutions. As a global leader in advanced wound care, ostomy care, continence care, and infusion care, our team of over 10,000 colleagues provides products and services in almost 100 countries. Our promise is to be forever caring, and we strive to deliver this...


  • Reynosa, Tamaulipas, México Corning A tiempo completo

    As a key member of the Corning team, the Production Team Manager will oversee the daily operations of the production team to achieve cost, quality, and health and safety objectives.Key ResponsibilitiesDirect team operations to achieve tactical objectivesProvide supervision to subordinates to execute assignments using established guidelines and...


  • Reynosa, Tamaulipas, México Corning A tiempo completo

    Role PurposeAs a Sr. Product Development Engineer, you will lead technical teams in solving complex problems on new product and process development, utilizing sound technological approaches. You will design experiments and develop testing methods to validate theoretical models, and be recognized as an expert in one or more areas of science or technology....


  • Reynosa, Tamaulipas, México Landis+Gyr A tiempo completo

    Landis+Gyr, a leading global provider of integrated energy management solutions, is seeking an experienced SAP Supply Chain professional to join its Americas SAP Team.With over 125 years of experience in the industry, Landis+Gyr measures and analyzes energy utilization to generate empowering analytics for smart grid and infrastructure management. We enable...


  • Reynosa, Tamaulipas, México Corning Inc. A tiempo completo

    Corning Inc. is a global leader in materials science, shaping industries and the world we live in.Estimated Salary:$115,000 - $160,000 per yearAbout the Role:We are seeking an experienced Senior Product Development Engineer to join our team at Corning Inc.Job Description:As a Senior Product Development Engineer, you will be responsible for designing,...