HR Services Analyst
hace 4 semanas
**Job Summary**
Ingredion Global Business Services, S.A. De C.V. is seeking an HR Services Analyst to provide customer service and support to internal employees for HR-related processes. The successful candidate will be responsible for managing HR data and transactional processing, as well as researching solutions and escalating complex inquiries to appropriate parties.
**Key Responsibilities**
• Serve as the first point of contact for HR customer inquiries via various intake channels.
• Utilize knowledge management and case management systems to address, track, and resolve HR customer inquiries within Service Level Agreements.
• Escalate unresolved HR customer inquiries and requests.
• Process data changes in HR systems.
• Administer and process new hire information.
• Audit system/data.
**Requirements**
• University Degree or equivalent experience in a related field.
• 1-2 years customer service experience, ideally in a service center.
• Advanced English level (written and verbal) and Advanced Portuguese (written and verbal) is a must.
• Overall familiarity with HR policies and practices is a plus.
• Proven time management skills, and a strong sense of urgency.
• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
• Ability to establish effective professional working relationships.
• Problem-solving skills and a customer service orientation.
• Ideal to have ability to run reports and interpret data to conduct analysis.
• Consistent exercise of judgment and escalation as necessary to resolve problems.
• Strong work ethic, integrity, and personal accountability.
• Proficient use of applicable technology and MS Office.
• Strong communication and interpersonal skills and a collaborative team spirit.
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