HR Services Analyst

hace 1 semana


Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. De C.V. A tiempo completo

**Job Summary**

Ingredion Global Business Services, S.A. De C.V. is seeking an HR Services Analyst to provide customer service and support to internal employees for HR-related processes. The successful candidate will be responsible for managing HR data and transactional processing, as well as researching solutions and escalating complex inquiries to appropriate parties.

**Key Responsibilities**

• Serve as the first point of contact for HR customer inquiries via various intake channels.

• Utilize knowledge management and case management systems to address, track, and resolve HR customer inquiries within Service Level Agreements.

• Escalate unresolved HR customer inquiries and requests.

• Process data changes in HR systems.

• Administer and process new hire information.

• Audit system/data.

**Requirements**

• University Degree or equivalent experience in a related field.

• 1-2 years customer service experience, ideally in a service center.

• Advanced English level (written and verbal) and Advanced Portuguese (written and verbal) is a must.

• Overall familiarity with HR policies and practices is a plus.

• Proven time management skills, and a strong sense of urgency.

• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.

• Ability to establish effective professional working relationships.

• Problem-solving skills and a customer service orientation.

• Ideal to have ability to run reports and interpret data to conduct analysis.

• Consistent exercise of judgment and escalation as necessary to resolve problems.

• Strong work ethic, integrity, and personal accountability.

• Proficient use of applicable technology and MS Office.

• Strong communication and interpersonal skills and a collaborative team spirit.



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