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Customer Service Representative

hace 2 meses

Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completo

Job Summary

Transplace De Mexico Global is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and efficient resolution of issues, and maintaining a high level of customer satisfaction.

Key Responsibilities

  • Manage customer relationships and resolve issues in a professional and timely manner
  • Coordinate with internal teams to ensure seamless execution of customer requests
  • Monitor and troubleshoot issues related to freight and logistics
  • Proactively communicate with customers to ensure timely updates on shipment status
  • Utilize technology to manage customer interactions and resolve issues efficiently

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic math skills and ability to learn calculations related to mileage and time
  • Advanced written and oral communication skills in English and Spanish

Preferred Qualifications

  • Knowledge of the freight industry and logistics processes
  • Experience with Microsoft Excel and other software applications
  • 1+ years of customer service experience in a related field