Search Quality Coordinator

hace 5 días


Ciudad de México, Ciudad de México Welocalize A tiempo completo

We are seeking a highly skilled Search Quality Coordinator to join our team in Mexico. As a Junior Quality Coordinator, you will play a crucial role in supporting our client's project by analyzing data on quality performance, producing statistical quality reports, and monitoring progress.

Responsibilities
  • Analyze data on quality performance and produce statistical quality reports
  • Monitor progress and create related documentation with support from Quality Coordinators
  • Complete internal assessments and provide feedback on blind test ranges and queries coming from the team
  • Provide ad-hoc support to raters and educate them on best practices and client expectations
  • Flag raters that show any behavioral concerns

In addition to these responsibilities, you will also participate in the creation and review of new training material, including best practices, newsletters, webinars, and others. You will work closely with different stakeholders, attending meetings as applicable, and monitoring raters' queries.

Requirements
  • Fully proficient in Spanish (Mexico)
  • Strong understanding of English
  • Must be located in Mexico
  • Strong understanding of popular culture in Spanish (Mexico)
  • Must be dedicated only to


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