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Managed Services Coordinator

hace 2 semanas


Monterrey, Nuevo León, México Lenovo A tiempo completo
Job Description

We are seeking a highly skilled and motivated individual to join our team as a Service Operations Analyst.

The successful candidate will be responsible for supporting the Service Delivery Manager in delivering an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.

Main Duties
  • Order Fulfillment:
  • Process orders for new devices and redeploy existing devices
  • Support device forecasting process
  • Customer Service:
  • Manage service lifecycle of deployed devices
  • Creation of customer invoices
  • Well versed in Purchase Order administration
  • Technical Support:
  • Manage incidents and requests from clients
  • Facilitate resolution to technical escalations
  • Prepare documentation to track SLA performance