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Managed Services Coordinator
hace 2 semanas
We are seeking a highly skilled and motivated individual to join our team as a Service Operations Analyst.
The successful candidate will be responsible for supporting the Service Delivery Manager in delivering an efficient service to Lenovo Device as a Service (DaaS) / Managed Services customers.
Main Duties- Order Fulfillment:
- Process orders for new devices and redeploy existing devices
- Support device forecasting process
- Customer Service:
- Manage service lifecycle of deployed devices
- Creation of customer invoices
- Well versed in Purchase Order administration
- Technical Support:
- Manage incidents and requests from clients
- Facilitate resolution to technical escalations
- Prepare documentation to track SLA performance