UX Researcher

As a UX Researcher on our Mover Experience UX Research team, you will be responsible for driving research and design strategy to craft outstanding customer experiences. You will provide our data-hungry team with significant customer insights and work with designers to evaluate experience outcomes.

• Apply appropriate research methods (qualitative and quantitative) to evaluate customer experiences and find opportunities to improve Zillow's customer experiences
• Synthesize and frame customer needs to guide product strategy and innovation
• Advocate for customer needs throughout the design process and ensure they align with business initiatives
• Lead research activities like user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing
• Present research insights and regularly engage with designers, product managers, data scientists, engineers, and other researchers

• 2 years performing UX research or similar role conducting primary research in an applied setting
• Experience moderating remote/virtual qualitative research with research participants (e.g., interviews, usability testing)
• Expertise in survey design
• Expertise in descriptive and inferential statistics
• Familiarity with data analysis using R or Python and familiarity with SQL

• Proficient with data analysis using R, Python, or similar, and experience with SQL

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.