Head of HR Shared Services
hace 4 días
Thales is seeking a highly experienced Head of HR Shared Services to lead the development and implementation of HR Shared Services across North America and Latin America. The successful candidate will be responsible for designing and delivering high-quality, efficient HR services to employees, managers, and stakeholders.
Key Responsibilities- Develop and implement HR Shared Services strategies to drive operational excellence and improve employee experience.
- Lead the setup and operation of the HR Services team infrastructure and processes in Cuernavaca, Mexico.
- Partner with HR leadership and Centre's Of Expertise (COE) to align and optimize HR processes, evolve and automate transactional work, and transform HR service delivery.
- Manage end-to-end operations of the Shared Service Center processes and ensure excellent service is provided through accurate and timely processing of transactions.
- Provide operational direction to the HR Shared Services teams to deliver Tier 0 and Tier 1 HR inquiries and support various HR programs and processes.
- Bachelor's degree in business administration, Human Resources Management, IT, or a relevant discipline.
- 5 years' industry-relevant experience building and managing HR Shared Services Teams.
- 5 years' experience working within a project management approach.
- Fluency in both written and verbal communication skills in English and Spanish.
- Knowledge of service-enabling technologies: Workday, ServiceNow, Ulearn, SAP, Oracle, etc.
- MBA or minimum of 9 years' industry-relevant experience.
- Experience within a medium to large-sized organization with domestic and international operations.
- Fluency in French.
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more.
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