Customer Service Representative

hace 1 semana


Monterrey, Nuevo León, México Search S&E A tiempo completo

We are seeking a skilled Customer Service Representative to join our team at Search S&E.

Job Description

In this role, you will provide exceptional customer service and support to clients via remote means. Your primary responsibility will be to instruct clients on installation processes, maintenance, and behavioral questions.

Key Responsibilities
  • Provide technical assistance and support to clients over the phone or remotely.
  • Instruct clients on software installation protocols and troubleshoot any issues that may arise.
  • Analyze client needs and develop effective solutions to meet their requirements.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a customer service environment.
  • Excellent communication and interpersonal skills.
  • The ability to work effectively in a fast-paced environment.
  • Basic knowledge of software installation protocols.
  • Strong problem-solving and analytical skills.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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