Business Operations Manager

hace 2 días


Monterrey, Nuevo León, México Blue Yonder A tiempo completo
About the Role

We are seeking an experienced Business Operations Manager to join our Customer Success team at Blue Yonder. In this role, you will be responsible for providing guidance and insights into customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.

Key Responsibilities
  • Act as a business partner for the CSM team, leveraging data and analytics to develop, lead, and measure results for CSM related initiatives, programs, and campaigns.
  • Interpret data and provide ongoing reporting to stakeholders, ensuring timely and accurate delivery of insights.
  • Aid in the deployment and ongoing hygiene of Customer Success Platform (Gainsight, Salesforce, PowerBI) to drive business growth and efficiency.
  • Provide regular updates on customer success metrics and insights to leadership and stakeholders, influencing strategic decisions and driving business outcomes.
  • Collaborate cross-functionally with major stakeholders in Sales, Services, Operations, Data Analytics, Finance, Renewals, Marketing, Product, and others to drive business growth and improve operational efficiency.
Requirements
  • 3-5 years of experience in a Business Operations capacity, with a strong track record of delivering business outcomes through data-driven insights.
  • Strong experience with Microsoft Office (Excel, PowerPoint), Salesforce application/reporting skills, and overall reporting/analytics skills.
  • Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and insights to both technical and non-technical stakeholders.
  • Organized with proven ability to successfully manage multiple tasks while maintaining high quality outputs and delivering on time.
  • Analytical thinker with the ability to break down complicated issues and simplify complicated processes, identifying areas for improvement and implementing solutions.
  • Relevant experience in the technology industry, preferably in SaaS, with knowledge of Gainsight, MS Visio, and PowerBI a plus.
About Blue Yonder

Blue Yonder is a leading provider of artificial intelligence and machine learning-powered supply chain management solutions. We empower businesses to make informed decisions, optimize operations, and drive growth. At Blue Yonder, we value diversity, inclusion, and equality, creating an environment where everyone can thrive.

What We Offer
  • An estimated salary of $110,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • The opportunity to work with a talented team of professionals, collaborating across functions to drive business growth and innovation.
  • A dynamic and inclusive work environment, fostering continuous learning and professional development.
  • The chance to make a meaningful impact on our customers' success, shaping the future of supply chain management and AI.


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