Business Operations Manager
hace 4 semanas
About the Role:
We are seeking a highly skilled Business Operations Manager - Customer Success to join our team at Blue Yonder. As a key member of our Customer Success organization, you will be responsible for providing guidance and insights to our CSM team, leveraging data and analytics to drive business outcomes, and collaborating with cross-functional stakeholders to drive process improvements.
Key Responsibilities:
- Act as a business partner for the CSM team, providing guidance and insights into customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.
- Leverage data and analytics to develop, lead, and measure results for CSM related initiatives, programs, and campaigns.
- Interpret data and provide ongoing reporting.
- Aid in the deployment and ongoing hygiene of Customer Success Platform (Gainsight, Salesforce, PowerBI).
- Provide regular updates on customer success metrics and insights to leadership and stakeholders.
- Support the rollout of processes, programs, and tools to improve the CSM team's effectiveness.
- Collaborate cross-functionally with major stakeholders in Sales, Services, Operations, Data Analytics, Finance, Renewals, Marketing, Product, and others.
Requirements:
- 3-5 Years experience in a Business Operations capacity.
- Strong experience with Microsoft Office (Excel, Power Point).
- Salesforce application/reporting skills.
- Strong overall reporting/analytics skills.
- Excellent written and verbal communication skills.
- Organized with proven ability to successfully manage multiple tasks while maintaining high quality outputs and delivering on time.
- Analytical thinker with the ability to break down complicated issues and simplify complicated processes.
- Strong attention to detail in daily tasks and projects, while also having the ability to see beyond the individual tasks and understand the broader impact and implications of activities on other cross-functional teams.
- Relevant experience in technology industry (SaaS preferred).
- Experience with Gainsight (Preferred).
- Experience with MS Visio & PowerBI (Preferred).
About Blue Yonder:
At Blue Yonder, we are committed to fostering an inclusive environment where everyone can thrive. Our Core Values unite us and drive our success - and the success of our customers. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.
-
Logistics Operations Manager for Business Growth
hace 4 días
Monterrey, Nuevo León, México C.H. Robinson A tiempo completoAbout the RoleWe are seeking a highly skilled Logistics Operations Manager to join our team at C.H. Robinson, where you will play a vital role in driving business growth and delivering exceptional results.This is an excellent opportunity to leverage your expertise in operations management and logistics to drive continuous improvement, optimize processes, and...
-
Production Operations Manager
hace 21 horas
Monterrey, Nuevo León, México Element Solutions Inc A tiempo completoJob OverviewWe are seeking an experienced Production Operations Manager to join our team at Element Solutions Inc. This is a unique opportunity to lead production operations and drive business growth.
-
Business Operations Specialist
hace 7 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoUnlock Business Success with Our Operations Manager RoleWe are seeking a skilled Operations Manager to join our team at Blue Yonder. As a key member of our organization, you will play a vital role in driving business success through strategic planning, process improvement, and data-driven decision making.Key Responsibilities:Collaborate with cross-functional...
-
Lead Production Operations Manager
hace 3 semanas
Monterrey, Nuevo León, México Mondelēz International A tiempo completoAbout This RoleAt Mondelēz International, we are looking for a seasoned Production Operations Manager to lead our production operations in the Plant. As a key member of our team, you will be responsible for delivering key performance targets (SQCDSM) in safety, quality, productivity, volumes, cost, sustainability, and organizational morale.Your Key...
-
Logistics Operations Manager
hace 7 días
Monterrey, Nuevo León, México Pro Trans International A tiempo completoThe Logistics Operations Manager is a key role at ProTrans International responsible for ensuring the efficient facilitation and supervision of traffic coordination.**Key Responsibilities:**We are seeking an experienced Logistics Operations Manager to join our team. The ideal candidate will have knowledge of charter, hand carry, and ground expedites flows as...
-
Business Operations Manager
hace 2 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the RoleWe are seeking an experienced Business Operations Manager to join our Customer Success team at Blue Yonder. In this role, you will be responsible for providing guidance and insights into customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.Key ResponsibilitiesAct as a business partner for the CSM team,...
-
Senior Operations Manager
hace 3 semanas
Monterrey, Nuevo León, México Task A tiempo completoJob DescriptionJob Title: Senior Operations ManagerJob Summary: We are seeking a highly skilled Senior Operations Manager to join our team. The successful candidate will be responsible for overseeing the day-to-day operations of our manufacturing facility, ensuring that all processes are running smoothly and efficiently.Key Responsibilities:Develop and...
-
Logistics Operations Manager
hace 3 días
Monterrey, Nuevo León, México Unilever A tiempo completoJob Title: Logistics Operations ManagerAbout the Role:The Logistics Operations Manager is a key position within Unilever, responsible for ensuring the smooth operation of our distribution network. This role involves leading site distribution operational processes, driving logistics cost reduction through optimization of inbound/primary transportation and...
-
Logistics Operations Manager
hace 3 semanas
Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completoJob Title: Logistics Operations ManagerLocation: Monterrey, MexicoCategory: Dispatch & CustomsExperience: SeniorDescriptionAs a world-class asset-based carrier, Charger Logistics delivers assets on time and on budget. With a diverse fleet, we handle dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo. Our operations in...
-
Business Operations Manager for Customer Growth
hace 3 horas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a seasoned Business Operations Manager to drive customer success at Blue Yonder. This role will involve leveraging data analytics and process expertise to optimize CSM initiatives, ensure seamless adoption of our Customer Success Platform, and provide valuable insights to leadership.About YouA minimum of 3-5 years of experience in...
-
Warehouse Operations Manager
hace 4 semanas
Monterrey, Nuevo León, México Danfoss Gmbh A tiempo completoWe are seeking a highly skilled Warehouse Operations Manager to oversee the efficient management of our warehouse operations in Monterrey, México. The ideal candidate will have a strong background in logistics and supply chain management, with experience in leading teams and driving results in a dynamic business environment.The Warehouse Operations Manager...
-
Business Operations Specialist
hace 3 semanas
Monterrey, Nuevo León, México C.H. Robinson A tiempo completoJob Description:As a Business Operations Specialist at {company}, you will be responsible for ensuring the smooth operation of our business.Key Responsibilities:Manage day-to-day operationsProvide administrative supportEnsure compliance with company policiesRequirements:Bachelor's degree in Business Administration or related field2+ years of experience in...
-
Warehouse Operations Manager
hace 3 semanas
Monterrey, Nuevo León, México Mondelez International A tiempo completoWarehouse Operations: We are seeking a skilled Warehouse Operations Manager to lead our warehouse team in executing our logistics operations.Key Responsibilities:Execute warehouse operations in terms of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance.Collaborate with internal and external...
-
Business Operations Manager – Customer Success
hace 4 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the Role:We are seeking a highly skilled Operations Manager – Customer Success to join our team at Blue Yonder. As a key member of our Customer Success organization, you will play a critical role in driving business growth and customer satisfaction.Key Responsibilities:Act as a business partner for the CSM team, providing guidance and insights into...
-
Senior Operations Manager
hace 21 horas
Monterrey, Nuevo León, México Mondelez International A tiempo completoLead the Future of SnackingWe are seeking a highly skilled Senior Operations Manager to join our team at Mondelez International. In this role, you will play a key part in driving business results and ensuring the success of our operations.About the Role:As a Senior Operations Manager, you will be responsible for leading a team of approximately 50 people and...
-
Logistics Operations Manager
hace 22 horas
Monterrey, Nuevo León, México Mondelez International A tiempo completoAt Mondelez International, we are committed to making a difference in the lives of our employees and consumers. We offer a competitive salary for this Logistics Operations Manager role, estimated at $85,000 per year.About the RoleThis is an exciting opportunity for an experienced logistics professional to join our team as a Warehouse Operations Executive. As...
-
Business Operations Manager – Customer Success Specialist
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the Role:We are seeking a highly skilled Business Operations Manager to join our Customer Success team at Blue Yonder. As a key member of our operations team, you will be responsible for providing guidance and insights to our Customer Success Managers (CSMs) on customer health, attrition risks, expansion opportunities, SaaS consumption, and...
-
Facilities Operations Manager
hace 21 horas
Monterrey, Nuevo León, México ZF Group A tiempo completoJob Title: Facilities Operations ManagerAbout ZF GroupAt ZF, we're pushing the boundaries of what's possible. As a leading global technology company, we're committed to creating innovative solutions that shape the future.As our Facilities Operations Manager, you'll play a vital role in ensuring the smooth operation of our facilities. Your primary...
-
Accounting Operations Manager
hace 4 semanas
Monterrey, Nuevo León, México Pacifica Continental A tiempo completoAt Pacifica Continental, we are seeking a highly skilled Accounting Operations Manager to oversee the financial operations of our Mexican subsidiaries. This role will be responsible for ensuring the accuracy and compliance of financial reports, as well as implementing and maintaining effective accounting systems.Key Responsibilities:Monitor and review...
-
Warehouse Operations Manager
hace 4 semanas
Monterrey, Nuevo León, México Danfoss Gmbh A tiempo completoWe are seeking a highly skilled Warehouse Operations Manager to lead our logistics services team at our Monterrey, México location. The ideal candidate will have a strong background in warehousing and logistics, with experience in managing teams and driving results in a dynamic business environment. Key responsibilities include:Key...