Business Operations Manager

hace 3 días


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

About the Role:

We are seeking a highly skilled Business Operations Manager - Customer Success to join our team at Blue Yonder. As a key member of our Customer Success organization, you will be responsible for providing guidance and insights to our CSM team, leveraging data and analytics to drive business outcomes, and collaborating with cross-functional stakeholders to drive process improvements.

Key Responsibilities:

  • Act as a business partner for the CSM team, providing guidance and insights into customer health, attrition risks, expansion opportunities, SaaS consumption, and adoption.
  • Leverage data and analytics to develop, lead, and measure results for CSM related initiatives, programs, and campaigns.
  • Interpret data and provide ongoing reporting.
  • Aid in the deployment and ongoing hygiene of Customer Success Platform (Gainsight, Salesforce, PowerBI).
  • Provide regular updates on customer success metrics and insights to leadership and stakeholders.
  • Support the rollout of processes, programs, and tools to improve the CSM team's effectiveness.
  • Collaborate cross-functionally with major stakeholders in Sales, Services, Operations, Data Analytics, Finance, Renewals, Marketing, Product, and others.

Requirements:

  • 3-5 Years experience in a Business Operations capacity.
  • Strong experience with Microsoft Office (Excel, Power Point).
  • Salesforce application/reporting skills.
  • Strong overall reporting/analytics skills.
  • Excellent written and verbal communication skills.
  • Organized with proven ability to successfully manage multiple tasks while maintaining high quality outputs and delivering on time.
  • Analytical thinker with the ability to break down complicated issues and simplify complicated processes.
  • Strong attention to detail in daily tasks and projects, while also having the ability to see beyond the individual tasks and understand the broader impact and implications of activities on other cross-functional teams.
  • Relevant experience in technology industry (SaaS preferred).
  • Experience with Gainsight (Preferred).
  • Experience with MS Visio & PowerBI (Preferred).

About Blue Yonder:

At Blue Yonder, we are committed to fostering an inclusive environment where everyone can thrive. Our Core Values unite us and drive our success - and the success of our customers. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply.


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