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Cloud Support Professional
hace 2 meses
Company Overview
Okta, Inc. is a leading provider of identity and access management solutions. Our mission is to empower individuals and organizations to securely interact with any technology—anywhere, on any device or app.
About the Role
We are seeking an experienced Technical Support Engineer to join our team. The ideal candidate will have a strong background in technical support, system administration, and customer-facing roles. You will be responsible for providing exceptional support to our enterprise customers, troubleshooting complex issues, and collaborating with internal teams to resolve problems.
Key Responsibilities
- Provide timely and effective technical support to customers via phone, email, and chat.
- Troubleshoot complex technical issues, identifying root causes and implementing resolutions.
- Collaborate with internal teams to resolve customer issues, including engineering and product development.
- Develop and maintain knowledge bases and documentation to improve customer support processes.
- Stay up-to-date with emerging technologies, industry trends, and best practices in identity and access management.
- Promote a culture of continuous learning and improvement within the team.
Requirements
- 5+ years of experience in technical support, system administration, or related customer-facing roles.
- Bachelor's degree in Computer Science, Management Information Systems, or related field.
- Strong understanding of networking protocols, Active Directory, LDAP, and cloud-based directory services.
- Experience with troubleshooting cross-domain trust and group memberships in enterprise-scale environments.
- Excellent communication and relationship management skills.
- Ability to work independently with minimal supervision and as part of a team.
Benefits
- Average salary: $120,000 - $180,000 per year (dependent on location).
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Flexible work arrangements, including remote work options.
- Professional development opportunities and training programs.
About Okta
Okta, Inc. is a dynamic and innovative company that values diversity, equity, and inclusion. We believe in empowering employees to be their best selves and fostering a culture of collaboration and creativity. If you are passionate about identity and access management, and want to join a talented team of professionals, please apply today
