Customer Success Advocate
hace 11 horas
At DearDoc, we're passionate about empowering healthcare professionals to focus on what matters most – patient care. Our Customer Success Manager will play a pivotal role in ensuring our practices thrive, driving revenue growth, and fostering long-term relationships.
Key Responsibilities:
Meet and exceed revenue targets, net churn, and renewal revenue goals. Identify and close opportunities for expansion within your established network. Effectively manage cancellation requests within Service Level Agreement (SLA) guidelines.
Product Adoption:
Drive product adoption goals, leveraging solution-based consultations to enhance customer outcomes. Identify and resolve at-risk adoption indicators within SLA parameters. Report product feedback to our product team, ensuring you're an expert in product knowledge and features.
Customer Advocacy:
Adhere to strict customer follow-up SLAs, ensuring seamless customer experiences. Solicit advocacy opportunities, such as case studies, testimonials, or webinar panelists. Meet and exceed Customer Satisfaction (CSAT) and Net Promoter Score (NPS) goals. Conduct regular success calls and business reviews with customers, fostering deep relationships and driving upsell/cross-sell opportunities.
Requirements:
Minimum 1-2 years of experience in sales, revenue-driven customer success, or account management roles. Proven ability to manage a large book of business, with a keen eye for upsell/cross-sell opportunities. Success in high-growth environments, with adaptability to change and a resilient, hardworking attitude. Excellent communication and project management skills, with a focus on customer satisfaction and revenue growth.
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