SAP Reporting Expert

hace 3 semanas


VeracruzLlave, México Infosys Technologies A tiempo completo

Incident Resolution and Support Specialist - SAP Reporting

As a key member of our support team, you will be responsible for resolving incidents and fulfilling business requests to implement new functionalities to our existing analytics solutions. Your expertise in SAP Reporting Tools: BOBJ (Webi, AFO), SAC, and technical discussions with backend teams, will be essential in delivering exceptional service to our clients.

  • Analyze incidents involving BOBJ (Webi, AFO) and SAC, and provide effective solutions to the support team.
  • Communicate with end-users and stakeholders to understand their requirements and provide timely updates on the status of their incidents.
  • Collaborate with other supporting teams to ensure seamless handoffs and effective resolution of incidents.

Requirements

  • 4 years of experience in a similar position, with a focus on SAP Reporting and analytics.
  • Support Level 2 or 3, with a strong understanding of technical concepts and business requirements.
  • Fluent in English and familiar with the LATAM region.
  • A thorough knowledge of BOBJ 4.3 (Webi, AFO), SAC, and general knowledge of ServiceNow, SAP CHARM, and eHANA (SQL, XSA).


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