Senior Enterprise Architect
hace 2 días
**About the Role**
Zendesk, Inc. is seeking a highly skilled **Senior Enterprise Architect** to join our Enterprise Architecture team. As a key member of our team, you will be responsible for applying a structured business architecture approach and methodology to gather key views and help define, re-engineer, and automate processes across the enterprise.
**Key Responsibilities**
- Partner closely with business and operational team members, IT, and engineering to comprehend Zendesk's business architecture and pinpoint areas for improvement.
- Delineate and roadmap strategies to enhance key capabilities.
- Lead the enablement of key capabilities and build outstanding organizational designs and operating metrics.
**Key Deliverables**
- Define and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape.
- Assess and provide recommendations on maturation.
- Arrive at a high-level business architecture that helps business partners prioritize and sequence critical initiatives.
**Requirements**
- 5+ years of experience as a business architect or process architect.
- Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
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