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Help Desk Analyst
hace 3 semanas
Gm Financial International Operations conducts business in Latin America and China. Our team provides first-level support through taking calls, handling incidents, and requests using ServiceNow. As a Help Desk Analyst, you will be responsible for supporting internal customers who are experiencing software or hardware-related issues.
About Us:
Our team interacts with diverse IT Areas, offering a great opportunity to develop your career within the IT Department and a global company. We foster integrity, create a sense of community, and belonging. At Gm Financial, our Purpose is to fulfill dreams of personal mobility.
What You'll Do:
- Provide timely and accurate information on incidents assigned to the Service Desk until the reported incidents are resolved
- Record support incidents and requests in the ServiceNow management system
- Maintain updated knowledge on computer hardware and software
Requirements:
- Bachelor's degree or completion diploma
- Experience in an end-user support environment (physical or remote) is a plus
- Proficient in the English language (capable of business conversations)
