Reservations Agent

hace 5 días

Guadalajara, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Marriott International, Inc. As a Reservations Agent, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.

Key Responsibilities
  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
Requirements
  • Follow all company policies and procedures.
  • Ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Assist individuals with disabilities.
  • Thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Support team to reach common goals.
  • Listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
About Us

At Marriott International, Inc., we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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