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Retail Operations Manager

hace 2 meses

Veracruz, Veracruz-Llave, México Trek Bicycle Corp (Mexico) A tiempo completo

Job Summary:

Trek Bicycle Corp (Mexico) is seeking a highly experienced Retail Operations Manager to lead our team of Store Managers in Monterrey, Mexico. As a key member of our leadership team, you will be responsible for driving sales and financial growth, while ensuring exceptional customer service and a positive work environment.

Key Responsibilities:

  • Lead and develop a team of Store Managers to achieve sales and financial goals
  • Partner with Store Managers to provide guidance on delivering outstanding customer service, meeting operating objectives, and driving sales growth
  • Develop and execute plans to improve store and area performance, including analyzing P&L results and trends
  • Train Store Managers and ensure all team members are up-to-date on training and development
  • Coach Store Managers to handle HR and performance-related issues, and hold them accountable for controlling labor hours, recruiting, store budget, and inventory
  • Develop a bench of high-performing leaders for succession planning and new store openings
  • Coordinate and organize weekly ride schedules with Store Managers

Requirements:

  • 3+ years of multi-unit retail experience with a passion for driving sales and financial growth
  • Excellent relationship-building skills, with the ability to build strong relationships with Store Managers and team members
  • Exceptional organization, time management, and follow-up skills
  • Familiarity and knowledge of the Monterrey cycling community
  • Ability to travel to Trek MX office in SLP, Mexico, and work outside of normal business hours, including Sundays and holidays

What We Offer:

  • A dynamic and fast-paced work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading brand in the cycling industry