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Proactive Customer Engagement Specialist
hace 2 semanas
Unlock Your Potential
Welcome to SAP, where innovation meets opportunity Our company is built on a culture of collaboration, mutual respect, and a shared passion for making a positive impact.
As a Proactive Customer Engagement Specialist, you will play a vital role in delivering exceptional customer experiences through proactive engagement strategies and expert guidance. With a focus on anticipating and addressing customer needs, you will drive business growth and customer satisfaction through targeted engagement plans.
Key responsibilities:
- DEVLOP PROACTIVE ENGAGEMENT STRATEGIES TO ANTICIPATE AND ADDRESS CUSTOMER NEEDS
- DELIVER EXPERT GUIDANCE ON CUSTOMERS' USE OF SAP CLOUD SOLUTIONS, FOCUSING ON SAP CLOUD SOLUTIONS
- IMPLEMENT EFFECTIVE COMMUNICATION CHANNELS TO ENSURE SEAMLESS CUSTOMER EXPERIENCES
- ENHANCE CUSTOMER SATISFACTION THROUGH PROACTIVE ISSUE RESOLUTION AND COMMUNICATION
- MEET CUSTOMER EXPECTATIONS BY ANTICIPATING AND ADDRESSING THEIR TOP ISSUES IN A TIMELY MANNER
What you bring:
You have a proven track record of successful customer engagement, a proactive mindset, and excellent communication skills. You thrive in a dynamic environment and are passionate about driving business growth and customer satisfaction through proactive engagement strategies.
- EXCEPTIONAL COMMUNICATION AND CUSTOMER ENGAGEMENT SKILLS
- ABLE TO DEVELOP PROACTIVE ENGAGEMENT STRATEGIES TO ANTICIPATE AND ADDRESS CUSTOMER NEEDS
- STRATEGIC THINKING AND PROBLEM-SOLVING SKILLS TO DRIVE BUSINESS GROWTH AND CUSTOMER SATISFACTION
- ADAPTABILITY AND RESILIENCY IN A FAST-PACED ENVIRONMENT
- HIGH LEVEL OF AUTONOMY AND SELF-MOTIVATION TO DELIVER EXCEPTIONAL RESULTS
Meet your Team
We are a team of innovators, thinkers, and collaborators dedicated to delivering exceptional customer experiences through proactive engagement strategies and expert guidance. Our team is committed to helping customers achieve their goals through tailored engagement plans and expertise on SAP Cloud Solutions.
Benefits & Location: We operate a Hybrid working environment where our Pledge to Flex model allows for Flexible Working options. This position can be based in Mexico and attendance is required in person.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
