Global Service Agent
hace 22 horas
Job Summary
We are seeking a highly skilled Global Service Agent to join our team at FedEx Express. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring the efficient movement and clearance of international shipments.
Key Responsibilities
- Provide single-point-of-contact support to customers for their international shipping needs
- Collaborate with sales, customs, and ramp operations teams to resolve customer issues and improve service delivery
- Identify and escalate systemic service issues to drive process improvements
- Perform pre-work checks to ensure equipment availability and functionality
- Monitor shipments, research transit delays, and initiate actions to complete delivery
- Notify customers of shipment status and actions taken to meet commitments
- Advise customers on required documents and correct completion of paperwork
- Assist with scheduling and booking pickups, and coordinate activities to resolve customer problems
- Audit international paperwork for correct completion and assist customers with obtaining estimates of duties and taxes
- Resolve billing issues and assist customers in initiating requests for credits and refunds
Requirements
- High school diploma required; five years of work experience in international transportation, freight forwarding, or brokerage service
- Knowledge of mainframe, PC systems, and web-based applications
- Excellent human relations and communication skills, with ability to analyze and prioritize tasks
- Proficiency in English required
About FedEx
FedEx is a world-class company recognized for its commitment to customer service, innovation, and social responsibility. We are proud to be consistently named among the World's most valuable and admired brands, and we are honored to be recognized as a great place to work.
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