Business Systems Analyst Senior

hace 1 día


Mexicali, Baja California, México Bombardier A tiempo completo

At Bombardier, we foster a culture of innovation and collaboration, where talented individuals come together to shape the future of mobility. If you have a passion for delivering exceptional support services, we invite you to join our team as a Senior Business Systems Analyst.

**Key Responsibilities:**

• Provide second-level support to Bombardier users, ensuring timely resolution of requests in line with agreed SLAs.

• Collaborate with 2nd and 3rd line teams to seek advice or escalate complex issues, leveraging your analytical skills to drive resolution.

• Contribute to the improvement of production processes, applying your expertise to enhance efficiency and effectiveness.

• Engage with stakeholders to understand business needs, using your technical knowledge to develop innovative solutions.

• Utilize industry-leading monitoring software to respond and monitor alarms, ensuring seamless support services.

**Requirements:**

• At least 9 years of experience in a service delivery role, with a proven track record of managing large volumes of activities.

• Bachelor's degree in Computer Science, Telecommunications, or a related field.

• Advanced level in English, with excellent written and verbal communication skills.

• Proven ability to work in a fast-paced environment, with a strong focus on customer satisfaction.

**What We Offer:**

• A dynamic and inclusive work environment, where your ideas and contributions are valued.

• Opportunities for growth and development, with a focus on your career advancement.

• A competitive compensation package, with benefits that support your well-being.

Bombardier Aerospace is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our values and passion for innovation.



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