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Operations Specialist for Industry Digitization
hace 2 meses
About the Role
We are seeking an experienced Operations Specialist to support our Operations, Sales, and Finance teams in processing and shipping customer orders in Remote - Mexico. As a key member of our team, you will be responsible for ensuring orders and exchanges are processed accurately and in a timely fashion, auditing and communicating errors with the Sales team.
Responsibilities
- Ensure orders and exchanges are processed accurately and in a timely fashion, audit and communicate errors with the Sales team
- Respond to Zendesk inquiries from the Sales, Customer Success, Customer Support, and Finance team within established SLAs
- Partner with the Inventory team to ensure inventory accuracy
- Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution
- Communicate with our 3PL to expedite orders and resolve shipment delays/issues among shipping carriers
Requirements
- 1-2+ years experience in an Operations role, with experience in a similar industry
- Zendesk experience is a plus
- Intermediate skills in GSuite or MS Office
- Fluency in both English and Spanish (verbal and written)
About Samsara
Samsara is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy.
