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Manufacturing Support Specialist

hace 2 meses

Monterrey, Nuevo León, México Epicor A tiempo completo

**About Epicor**

Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity.

**About the Role**

**Key Responsibilities:**

  • Respond to client calls in a professional manner, providing appropriate solutions and advice.
  • Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
  • Ensure Service Quality levels are maintained and adhered to.
  • Ensure all issues are handled in a timely manner.
  • Review outstanding issues, ensuring clients are kept informed of progress.
  • Attend relevant Epicor product training courses, in-line with our internal certification scheme.

**Requirements:**

  • Fluent (written and spoken) in English.
  • Degree in Manufacturing-related fields (Industrial Engineering, Mechanical Engineering).
  • Demonstrated expertise in meeting business needs with technology solutions.
  • ERP knowledge highly advantageous.
  • Minimum of three years related experience (preferred but not essential).
  • Customer service experience will be valued.

**Additional Skills That Could Set You Apart:**

  • Manufacturing / Technical Skills.
  • Exposure to production environment, understands manufacturing concepts, terminology, processes, procedures and operation will be valued.
  • Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) will be preferred.
  • Excellent verbal communication skills.
  • Service-oriented with ability to prioritize tasks in a stressful environment.
  • Strong skills for analysis, troubleshooting and problem-solving.
  • Ability to work independently with minimal supervision.
  • Willingness to learn and explore new technologies.

**Why You Should Consider This Opportunity:**

In a role like the Manufacturing Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.

**Compensation:**

$25, $28,000.00 per month