User Experience Researcher

hace 1 mes


Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

About the Role

We are seeking an exceptional User Experience (UX) Researcher to join our Mover Experience UX research team at ZMEX Zillow Mexico, S. de R.L. de C.V. As a key member of our team, you will drive research and design strategy to create outstanding customer experiences.

Your Key Responsibilities:

  • Apply qualitative and quantitative research methods to evaluate customer experiences and identify opportunities for improvement.
  • Synthesize and frame customer needs to guide product strategy and innovation.
  • Advocate for customer needs throughout the design process and ensure they align with business initiatives.
  • Lead research activities such as user interviews, contextual inquiry, surveys, diary studies, co-design sessions, concept evaluation, and usability testing.
  • Present research insights and engage regularly with designers, product managers, data scientists, engineers, and other researchers.

About Our Team

We are a multidisciplinary team of researchers within Zillow Research & Insights (ZRI), working closely with Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. Our team sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team.

About the Company

ZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in Mexico, we help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

Qualifications

  • 2+ years of experience performing UX research or a similar role conducting primary research in an applied setting.
  • Experience moderating remote/virtual qualitative research with participants.
  • Expertise in survey design and descriptive and inferential statistics.
  • Familiarity with data analysis using R or Python and SQL.

What We Offer

We offer a competitive base salary of $85,000 - $110,000 per year, depending on experience, plus benefits and equity awards based on performance and location.

Get to Know Us

At ZMEX Zillow Mexico, S. de R.L. de C.V., we value diversity, equity, and inclusion. We believe that everyone deserves an equal opportunity to succeed and thrive. If you're passionate about creating exceptional customer experiences and have a strong background in UX research, we encourage you to apply.



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