Network Infrastructure Specialist

hace 1 mes


Xico, México Aveva A tiempo completo

Aveva is a global leader in industrial software, delivering cutting-edge solutions to thousands of enterprises worldwide.

We're the first software business in the world to have our sustainability targets validated by the SBTi and recognized for transparency and ambition in diversity, equity, and inclusion.

This role provides a unique opportunity to gain experience working with large enterprise-scale IP networking and cyber security infrastructures.

Responsibilities:

  • Monitor ServiceNow incident tickets and review network health using Network Monitoring dashboards.
  • Respond to service requests submitted by end users, reviewing and assigning requests to team members or implementing requested services.
  • Perform software upgrades on network devices and contact Internet Service Providers on network circuit issues.
  • Evaluate problems and escalate them to Tier-3 network engineers as necessary.
  • Implement scheduled changes planned by network engineering and collaborate with IT service desk and incident management teams to manage incidents.
  • Update CMDB data and network documents and provide network support coverage within AVEVA's follow-the-sun model.

Requirements:

  • A bachelor's degree in computer science, computer engineering, or a related field, or equivalent training such as Cisco CCNA.
  • English language proficiency - Advanced.
  • 1+ year of work experience in IP network operations support.
  • Knowledge of LAN, WAN, and WiFi technologies and protocols.
  • Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.
  • Experience with MS Windows operating system, including troubleshooting.
  • Experience working with Service Management software such as ServiceNow or other similar platforms.
  • Strong work ethics and a desire to learn.

About Aveva:

We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all employees are treated with dignity and respect.

Come and create transformative technology that enables our customers to engineer a better world.



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