Network Infrastructure Specialist

hace 1 mes


Xico, México Megaport A tiempo completo
About Megaport

Megaport is a leading provider of Network as a Service (NaaS) solutions, connecting businesses to the cloud and partnering with major technology companies.

Job Description

We're seeking an experienced CCNA-level technical specialist to join our Network Support Services team in Mexico City. As a key member of our global support organization, you'll work closely with our Brisbane-based management team to monitor, maintain, and ensure uptime and availability of our network infrastructure.

Key Responsibilities:
  • Monitor and manage day-to-day operations of Megaport's global network infrastructure
  • Respond to alerts and incidents, troubleshooting and resolving issues
  • Liaise and provide support for Megaport's Customer support team
  • Plan, process, manage, and implement network changes and upgrades
  • Maintain technical relationships with vendors and suppliers
  • Oversee contractors performing remote work
  • Communicate network incidents to internal and external stakeholders
Required Skills and Qualifications

To be successful in this role, you'll need:

  • Bilingual in English and Spanish
  • Minimum 2-5 years of experience working in network operations or support environments
  • Excellent understanding of networking concepts and protocols
  • Excellent customer service focus
  • Knowledge of Cisco, Juniper, or equivalent technologies
  • CCNA Certification or alternate vendor equivalent
  • Strong Microsoft Office or G-Suite skills
  • Experience with operating and managing Fiber Optic networks
  • Innovative approach to problem-solving and incident resolution
  • Ability to communicate with all levels of business and act as intermediary between technical experts and customers
Benefits

We offer:

  • Competitive compensation packages
  • Flexible working environments
  • Generous study and training program + 5 days paid study leave
  • Additional leave via Purchased Annual Leave Scheme
  • Health and Wellness Program
Salary

The estimated salary for this position is approximately $80,000 - $110,000 per year, depending on experience and qualifications.



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