Senior Operations Support Specialist

hace 2 meses


Xico, México Citi A tiempo completo

Citi seeks an experienced and skilled Senior Operations Support Specialist to join our team. This is an exciting opportunity for a professional looking to take their career to the next level.

As a key member of our operations team, you will be responsible for providing day-to-day support services, including record maintenance, account management, and data analysis. You will work closely with cross-functional teams to ensure seamless execution of processes and high client satisfaction.

Main Responsibilities:

- Identify and resolve operational issues in assigned areas
- Manage various reports, including business reporting, monthly operating reports, and business scorecards
- Collaborate with stakeholders to monitor process efficiency and implement improvements
- Develop and maintain Continuity of Business, Resolution planning, and Business Review Templates
- Ensure compliance with Corporate Policies and implement corrective actions as needed
- Provide exceptional client service, meeting specific metrics

Requirements:

- 2-5 years of relevant experience in operations or a related field
- Proficient in Microsoft Office
- Excellent written and verbal communication skills
- Ability to analyze data and solve complex problems
- Proven organizational and time management skills
- Bachelor's degree/University degree or equivalent experience

Education and Experience:

- A bachelor's degree in a related field, such as business administration or computer science
- Relevant experience in operations, customer service, or a related field

The salary range for this position is $60,000 - $80,000 per year, based on location and experience. Citi is an equal opportunity employer and offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off.

This role is a full-time position, requiring regular attendance and flexibility to meet business needs. We are committed to maintaining a diverse and inclusive workplace culture that values collaboration, innovation, and employee well-being.



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