Customer Quality Assurance Specialist

hace 1 mes

Aguascalientes, Aguascalientes, México Sensata Technologies, Inc. A tiempo completo

Quality Engineer for Strategic Customer Accounts

The Quality Engineer for Strategic Customer Accounts at Sensata Technologies, Inc. plays a crucial role in supporting key customer accounts through direct customer interface. This involves driving quality improvement, responding to customer issues with clear communication, and providing strong problem resolution. The Quality Engineer is responsible for maintaining customer contacts regarding all quality-related activities during product development, product release, production start, and series production.

Main Responsibilities:

  • Analyze and solve complex production quality problems on time to meet customer requirements.
  • Handle the Production Part Approval Process and provide necessary documents to customers.
  • Conduct measurement system analysis and statistical process control for key processes.
  • Ensure a smooth and timely launch of new and changed products.
  • Handle customer returns and use Sensata tools to provide frequent status updates to affected customers.
  • Work effectively with test, design, product, and planning engineers, regional quality engineers, regional planners, regional technical sales representatives, and marketing representatives to solve customer challenges and provide answers.
  • Coordinate project teams to ensure a successful launch of new products, clearly defining customer expectations and detailing how they can be met.
  • Initiate improvement proposals to reduce the cost of quality, turnaround time, and quality of production.
  • Partner with line quality engineers and management teams in Layered Process Audits and internal audits to ensure manufacturing practices are followed.
  • Train and manage technicians and inspectors to ensure corrective actions are implemented and operators follow up.
  • Establish and follow procedures for controlling non-conforming parts in production.
  • Handle all aspects of quality and continuous improvement across various customer groups.
  • Initiate improvement proposals to reduce the cost of quality, turnaround time, and quality of production.
  • Assist clients during audits to ensure production release.
  • Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements.
  • Facilitate risk management processes in compliance with external standards and corporate policies.
  • Develop a customer satisfaction plan, turning the 'voice of the customer' into user needs and quality goals.
  • Develop a strategy to manage specific customer accounts.
  • Handle customer quality issue resolution.
  • Work with customers to understand their specific requirements and draft plans to fully satisfy their needs.
  • Perform risk assessments.
  • Set quality goals and improvement plans.
  • Document and work with lessons learned.
  • Review Control Plans and improve as needed.
  • Develop a customer satisfaction plan.
  • Work with Production sites to drive manufacturing improvements.
  • Analyze data to identify concerns and respond to customers.
  • Perform warranty analysis and identify trends.
  • Strong Communication and social skills are required to serve as an intermediary between our clients and our production plants, particularly in Bulgaria, Mexico, Malaysia, and China.
  • Develop corrective action management for customer issues.

Requirements:

  • A university degree is required (i.e., Bachelor's degree) or equivalent relevant work experience.
  • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
  • Strong communication skills; oral, written, and presentation.
  • Strong organization, planning, and time management skills to achieve results.
  • Strong personal and professional ethical values and integrity.
  • Holds self-accountable to achieving goals and standards.
  • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
  • Strong interpersonal and collaboration skills to work effectively with all levels of the organization, including suppliers and/or external customers.

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