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Network Operations Center Engineer

hace 2 meses


Ciudad de México, Ciudad de México Tevapharm A tiempo completo

{"h1": "Network Operations Center Engineer", "p": "At Teva Pharmaceuticals, we're on a mission to make good health more affordable and accessible. As a Network Operations Center Engineer, you'll play a critical role in ensuring the maximum availability and resilience of our network services. You'll work in a fast-paced, challenging environment with a team of passionate professionals committed to providing optimal customer service and support.", "ul": [{"li": "Manage the overall health and performance of the network infrastructure."}, {"li": "Investigate and resolve complex network issues."}, {"li": "Implement changes to the network infrastructure as per business requirements."}, {"li": "Monitor network health using various tools, software, and systems."}, {"li": "Collaborate with stakeholders to perform network-related tasks and upgrades."}, {"li": "Document network operations processes and procedures."}, {"li": "Participate in on-call rotations to ensure maximum availability of network services."}, {"li": "Act as the first point of contact for Major incident issues via phone and email."}, {"li": "Troubleshoot reported relevant issues and escalate critical issues to higher tiers."}, {"li": "Record and track all support requests and resolutions in the ticketing system."}, {"li": "Maintain appropriate documentation, procedures, and operational methods."}, {"li": "Ensure timely communication of network status with clients and internal teams."}, {"li": "Knowledge in basic networking configurations."}, {"li": "Managing Major Incident incidents across the IT and Business Unit."}, {"li": "Following up on RCA."}], "h2": "Requirements", "ul": [{"li": "Bachelor's degree in information technology, Computer Science, or related field."}, {"li": "Relevant Courses and Certifications (CCNA, MSCA, ITIL)."}, {"li": "Strong Knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN, Firewalls)."}, {"li": "Experience with Network Monitoring tools and software."}, {"li": "2+ Years of Enterprise Service Desk/Helpdesk or equivalent experience."}, {"li": "+5 Years of NOC Experience with Monitoring tools such as HP, OBM/BMS & SolarWinds or equivalent."}, {"li": "Strong Analytical and problem-solving skills."}, {"li": "Excellent communication skills, both verbal and written."}]}