Reliable Equipment Maintenance Specialist

hace 1 mes


Monterrey, Nuevo León, México Kone A tiempo completo

**Job Overview**

We are seeking a skilled Maintenance Troubleshooter to join our team at KONE. As a key member of our maintenance operations, you will play a critical role in ensuring the smooth operation of our equipment and providing exceptional customer service.

Key Responsibilities:

  • Conduct thorough investigations into complex technical issues assigned by THD, applying safe working practices and adhering to maintenance and safety instructions to guarantee the safety of end-users and other employees.
  • Solve intricate technical problems effectively, identifying potential call-outs or safety hazards and taking corrective action to prevent them.
  • Perform initial assessments of new equipment from competitors or KONE, as requested by sales/supervisor, to ensure seamless integration into our operations.
  • Identify technical competence gaps in maintaining new equipment, communicating these findings to Maintenance Supervisor/Technical Helpdesk Manager.
  • Collaborate with Technical Helpdesk Manager to address repair or adjustment needs that could reduce call-outs.
  • Provide feedback on products, methods, and safety improvements to enhance overall performance.
  • Effectively plan workload with THD Manager to meet operational requirements.
  • Solve complex remote monitoring/alarm system issues assigned by THD.

Customer Relationship Management:**

Deliver exceptional customer satisfaction through quality service and proactive communication, fostering strong relationships with customers.

Leadership/People Management:

Develop and improve the competence of Maintenance Technicians by explaining root causes and solutions of technical issues solved, promoting knowledge sharing and expertise development within the team.

Ensure seamless training/coaching of nominated Maintenance Technicians, reinforcing best practices and encouraging growth.

Salary: $85,000 - $110,000 per annum, dependent on location and experience.

This role offers a unique blend of technical expertise, customer focus, and leadership responsibilities, making it an exciting opportunity for a motivated professional looking to grow their career with KONE.



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