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Cloud Infrastructure Support Specialist
hace 2 meses
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
The OpportunityThe Service Desk Agent is responsible for developing a deep understanding of client systems and business practices and ensuring that the service achieves or exceeds its service level targets related to the tickets logged, Resolution, and progression of IT-related requests and incidents.
- Provide day-to-day monitoring support for respective work streams (NOC, SOC)
- Work on incidents and SRs pertaining to respective work streams
- Track, coordinate and close incidents and service requirements according to agreed service levels
We're looking for someone with excellent English communication skills and hands-on experience in voice support. A strong background in technical voice support or ServiceDesk is essential. Knowledge of Health Domain is an advantage.
- 3+ years of Experience in technical Voice Support or ServiceDesk
- Basic understanding of On-premises and Azure Active Directory
- Knowledge of Computers and a basic understanding of Networks
- Excellent knowledge of Windows 10-11, Office365, and MS Products
- Understanding of MFA and Intune
- Good Understanding of ITSM tools - ServiceNow
We offer a competitive salary and benefits package, including a base salary of approximately $60,000 per year, depending on location and experience.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
