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Software Asset Management Analyst
hace 2 meses
About This Role
This position will be responsible for our global IT asset management program leveraging our policies, procedures, and activities within our ServiceNow instance and other integrated platforms. The Software Asset Management (SAM) Analyst will work closely with the Asset Management team, suppliers, customers, and other supporting team members to enable and improve the lifecycle management of software assets, including but not limited to improvements in procedures and operations involving support and maintenance contract agreements, asset procurement, and asset disposition.
Key Responsibilities
- Collaborate with customers (both IT & Business) to gather business and functional requirements, map existing processes, and assist with process re-design.
- Lead various IT Asset Services projects (New functionality/technologies, Process enhancement/improvements).
- Design, build, maintain, and update process documentation that address all aspects of usage and to ensure compliance.
- Follow up on critical and/or complex issues/actions.
- Complete software entitlement and purchase tasks from Business Demand.
- Assist in purchase requisitions for software and/or hardware.
- Assist in ServiceNow idea creation based on requirements gathering.
- Work with suppliers that integrate with or support the asset lifecycle (examples: hardware re-sellers, disposal vendor, asset management database software vendor).
Requirements
- Language Skills: Adequate English level to handle fluent and assertive conversations across global teams (written and spoken).
- Education & Experience: IT / Software Asset Management (or equivalent)? 5+ years w/ Bachelor's or? 3+ years w/ Postgraduate.
- Use of ServiceNow for executing both Hardware and Software Asset Management? 3+ years.
- Develop and document new processes, RACI matrices, and workflows/process maps (MS Visio or equivalent)? 3+ years.
- Field of studies? Computer Information Systems or related.