Service Operations Specialist
hace 1 semana
The Role:
Regional Support for Parts & Service and CX needs, ensuring seamless dealer interactions and efficient operations.
Your Impact:
Key Responsibilities:
- Manage parts backorders and CLP requests
- Provide reporting and analytics support for CX and P&S
- Assist with business meetings and prepare FDAF decks
- Resolve data issues and support labor rate requests
- Handle FordProtect and warranty claims
What You'll Need:
- Bachelor's degree in Marketing, Finance, or Business
- Field dealer contact experience preferred
- Knowledge of dealership operations and financial statements
Requirements:
- 2+ years of experience in Sales-related jobs
- Strong communication skills in English (written and verbal)
Competencies & Skills:
- Strong interpersonal, leadership, and organizational skills
- Ability to interface with Retail Group Management, Dealer Principals, and outside legal counsel
- Strong verbal and written English proficiency
- Experience with Microsoft Office suite
- Ability to work accurately under pressure
- Analyze performance documents and manage deadlines
- Field dealer relationship experience
- Extraordinary teamwork and customer service mindset
Equal Opportunity Employer:
Ford Motor Company is committed to a diverse workforce and does not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, or disability.
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