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Technical Support Specialist III
hace 1 semana
The Manitowoc Company is seeking a Technical Support Specialist III to provide expert-level technical assistance to our customers. This role requires a strong understanding of our products and services, as well as excellent communication and problem-solving skills.
Key Responsibilities:- Provide advanced technical support to customers via phone, email, or on-site visits.
- Collaborate with internal teams to resolve complex technical issues and improve product quality.
- Analyze customer feedback and develop recommendations for product enhancements and process improvements.
- Maintain accurate records of customer interactions and technical issues.
- Bachelor's Degree in a relevant field.
- Minimum 3 years of experience in a technical support role.
- Strong knowledge of Manitowoc products and services.
- Excellent communication and problem-solving skills.
- Ability to work independently and prioritize multiple tasks effectively.
