IT Support Specialist for Enterprise Network Solutions
hace 3 semanas
F5 is a leading provider of solutions for the delivery of network services, including networking and security, at the edge of customer premises.
Job DescriptionWe are seeking an experienced IT Support Specialist to join our team in Guadalajara, Mexico. This role will provide remote technical assistance on F5 solutions to both internal and external customers and partners.
Your Key Responsibilities:- Provide level 1 to level 3 technical support to resolve problems and hardware and software issues on F5 products and services.
- Proactively communicate status, plan-of-action, and resolution of issues based on an ISO Quality Management System defined set of procedures.
- Ensure that F5 customers and partners receive a consistently high-quality support experience.
- You have a Bachelor's degree (or equivalent related experience) and 5+ years of experience in a professional technical support role or equivalent experience, working with relevant technologies.
- You possess excellent customer service skills together with experience supporting corporate customers and service providers in production environments.
Estimated salary: $60,000 - $80,000 per year, depending on qualifications and location. We offer a competitive benefits package, including health insurance, retirement plan, and paid time off.
Occasional travel may be required (5-10% of work time). Work hours are scheduled shifts corresponding to forecasted customer activity, which may include early morning, late evening, overnight, weekends, and/or holidays as needed.
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