IT Support Specialist

hace 1 semana


Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo

About NXP Semiconductors

NXP Semiconductors is a leading company in the field of semiconductors, and we are currently seeking an experienced IT Support Specialist to join our team.

Job Summary

We are looking for a skilled IT Support Specialist to provide technical assistance and support for our infrastructure items and NXP devices. The ideal candidate will have a strong background in IT on-site support activities and excellent communication skills.

Key Responsibilities

  • Provide technical support for infrastructure items and NXP devices within a defined scope, including data centers, telecommunication rooms, telephony, and PCs.
  • Perform technical activities related to PC lifecycle, such as imaging, configuring, delivering, refreshing, and retiring.
  • Assist Personal Computer users in troubleshooting problems and performing corrective actions for hardware and software issues.
  • Collaborate with other IT team members when the problem exceeds their capabilities or scope of work.
  • Deliver exceptional customer service by addressing client concerns and questions professionally and positively.
  • Manage local PC fleet/inventory/CMDB effectively.

Requirements

To be successful in this role, you will need:

  • At least 3 years of experience in IT on-site support activities.
  • Understanding of Microsoft 365 services, including SharePoint, file sharing, and collaboration.
  • Experience with Windows PC, MAC, and Linux operating systems.
  • Advanced knowledge of Windows-based computers, including imaging, upgrading, troubleshooting, and repairing.
  • Familiarity with IT Management Systems, such as ServiceNow.
  • General knowledge of datacenters, telecommunication infrastructure, fixed telephony systems, and network infrastructure.

Soft Skills

The ideal candidate will possess excellent verbal communication skills, patience, empathy, and understanding of non-technical clients' problems and concerns. A friendly, cordial, and professional attitude is essential for success in this role.

Working Conditions

This position requires 100% on-site presence during business hours.

Compensation

The estimated salary for this position is around $85,000 per year, depending on location and experience.


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