IT Support Specialist
hace 1 semana
About NXP Semiconductors
NXP Semiconductors is a leading company in the field of semiconductors, and we are currently seeking an experienced IT Support Specialist to join our team.
Job Summary
We are looking for a skilled IT Support Specialist to provide technical assistance and support for our infrastructure items and NXP devices. The ideal candidate will have a strong background in IT on-site support activities and excellent communication skills.
Key Responsibilities
- Provide technical support for infrastructure items and NXP devices within a defined scope, including data centers, telecommunication rooms, telephony, and PCs.
- Perform technical activities related to PC lifecycle, such as imaging, configuring, delivering, refreshing, and retiring.
- Assist Personal Computer users in troubleshooting problems and performing corrective actions for hardware and software issues.
- Collaborate with other IT team members when the problem exceeds their capabilities or scope of work.
- Deliver exceptional customer service by addressing client concerns and questions professionally and positively.
- Manage local PC fleet/inventory/CMDB effectively.
Requirements
To be successful in this role, you will need:
- At least 3 years of experience in IT on-site support activities.
- Understanding of Microsoft 365 services, including SharePoint, file sharing, and collaboration.
- Experience with Windows PC, MAC, and Linux operating systems.
- Advanced knowledge of Windows-based computers, including imaging, upgrading, troubleshooting, and repairing.
- Familiarity with IT Management Systems, such as ServiceNow.
- General knowledge of datacenters, telecommunication infrastructure, fixed telephony systems, and network infrastructure.
Soft Skills
The ideal candidate will possess excellent verbal communication skills, patience, empathy, and understanding of non-technical clients' problems and concerns. A friendly, cordial, and professional attitude is essential for success in this role.
Working Conditions
This position requires 100% on-site presence during business hours.
Compensation
The estimated salary for this position is around $85,000 per year, depending on location and experience.
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