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Service Operations Manager

hace 2 meses


Santiago de Querétaro, Querétaro de Arteaga, México Hemmersbach A tiempo completo

Your Qualifications

  • Proficient in C1 English
  • Demonstrated experience in project management and service delivery, ideally within the IT sector
  • Bachelor's degree in Computer Science, Business Administration, Economics, or a related discipline
  • Exceptional customer orientation and business acumen
  • Strong leadership and supervisory capabilities

Your Responsibilities

  • Oversee the designated team to fulfill all obligations of the client agreement, including defining, planning, monitoring, and successfully managing the project and its objectives
  • Act as the primary operational liaison for the client, addressing all relevant operational matters for each project
  • Assess and enhance service delivery methods and results to guarantee efficiency and cost-effectiveness
  • Identify and refine processes/services, initiating necessary improvements
  • Manage client expectations effectively
  • Provide mentorship and training to onsite and dispatch support teams
  • Lead both technical and non-technical teams, address reliability challenges, track progress, monitor KPIs, and manage financial resources

About Hemmersbach

Hemmersbach specializes in IT infrastructure services across over 190 countries, supported by 50 subsidiaries. We exclusively serve leading firms in the IT industry. Our commitment goes beyond mere customer satisfaction; we strive to make a positive impact in the world: 20% of our profits are allocated to our Direct Actions initiatives, including Hemmersbach Rhino Force and Hemmersbach Kids' Family. This is why Hemmersbach is recognized as The Social Purpose IT Company.