FedEx Lac Service Agent Ii Position
hace 2 meses
**Job Summary:** We are seeking a highly organized and detail-oriented Service Agent Ii to join our team at FedEx Lac.
**Key Responsibilities:**
- Assist customers with package tracing, answer questions regarding FedEx products and services, and provide over-the-counter service and over-the-phone service.
- Type or prepare various operations reports, handle customers with packages in the cage, and maintain and audit records and files as assigned (airway bills).
- Review airway bills and register as necessary, interface with customers on customs-related issues, and provide administrative and clerical support to Station Ops Manager.
- Check packages to ensure proper labeling, legality of content, including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment, and compliance with Customs documentation required at destination.
- Maintain a neat and clean appearance of the workplace/front counter, self, and uniform, recognize new customers or additional business opportunities, open new accounts, obtain additional shipments, and submit sales leads.
**Requirements:**
- High School degree or Equivalent.
- Proficiency in English.
- Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent.
**Preferred Skills:**
- Ability to lift 70 lbs. and maneuver packages weighing up to 150 lbs. with appropriate equipment.
- Good general office skills, including typing, filing, and computer literacy.
- Excellent communication, organizational, and human relations skills.
- Clear and articulate speaking voice.
- Clean cut and neat appearance.
- Ability to successfully complete the Reading, Listening, Sorting, and Math sections of the Basic Skills Test.
**FedEx Lac is an equal opportunities employer.**
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