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IT Service Management Specialist
hace 2 meses
Job Title: IT Service Management Specialist
About the Role:
We are seeking a highly skilled IT Service Management Specialist to join our team at Infosys Mexico. As a Java Production Support Analyst, you will play a critical role in ensuring the smooth operation of our applications and systems.
Key Responsibilities:
- Implement bug fixes and coding solutions to resolve application issues and improve overall system stability.
- Collaborate with team members to analyze and resolve complex application problems, identifying root causes and implementing permanent fixes.
- Monitor system performance and identify areas for improvement, working with the engineering team to automate processes and enhance application stability.
- Develop and implement process improvements to increase efficiency and reduce downtime, challenging existing application setups and processing methods.
- Work closely with stakeholders to understand business requirements and develop solutions that meet their needs.
Requirements:
- Strong analytical and problem-solving skills to identify and resolve complex application issues.
- Excellent communication and interpersonal skills to work effectively with team members and stakeholders.
- High degree of initiative and flexibility to adapt to changing priorities and deadlines.
- Strong technical skills in Java, J2EE, and RDBMS, with experience in application support and maintenance.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
What We Offer:
As an IT Service Management Specialist at Infosys Mexico, you will have the opportunity to work on challenging projects, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.
Equal Opportunities Employer:
Infosys Mexico is an equal opportunities employer, and we welcome applications from qualified candidates of all backgrounds. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
