IT Service Delivery Manager
hace 1 día
At Nuvit Service, we are seeking a highly skilled IT Service Delivery Manager to lead our service delivery team. The successful candidate will be responsible for ensuring seamless delivery of services to our clients, managing project teams, and resolving reliability issues.
Key Responsibilities:- Manage client relationships and exceed expectations
- Single point of escalation for service-related issues, available for out-of-hours escalation for critical issues
- Delivery management of value-add services, meeting SLAs and KPIs
- Monitor and report on service financial performance
- Strong ITIL exposure and certified accreditation preferred
- Experience with ServiceNow, O365/Teams/Outlook
- Track record of developing strong client relationships and a focus on customer satisfaction
- 4-5 years of experience in Identity Management and hands-on experience with infrastructure technology
- Good organization and planning skills, advance level English, and technical English
A highly motivated and driven individual with a proactive approach, strong teamwork skills, and a willingness to work independently in a highly regulated environment.
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