Sr. Order Management Process Lead

hace 5 días


Ciudad de México, Ciudad de México Amazon A tiempo completo
About the Role

We are looking for an experienced professional to join our team as a Sr. Order Management Lead. The ideal candidate will have a strong understanding of ordering, shipping, and billing processes across different channels and will be able to communicate effectively with internal stakeholders, end customers, vendors, and B2B partners.

Responsibilities
  • Process Management: Manage and track Order Management tasks for Latin and North American B2B partners.
  • International Expansion: Partner with the International Expansion team to launch and manage international Order Management processes and tasks.
  • Communication: Communicate with B2B partners to acknowledge orders and field questions about billing, logistics, and returns.
  • Supply Chain Collaboration: Work with Logistics and Supply Chain teams to ensure accurate and efficient order processing for ISP partners.
  • Order Monitoring: Monitor orders and plan shipment schedules with Supply Chain and Partner Success teams.
  • Knowledge Resource: Be a knowledge and task resource for the company on all things Order Management.
  • Process Improvement: Build new and improve existing Order Management processes and tools.
  • Documentation: Help write and maintain documentation for all of eero's Order Management processes.
  • SLA Management: Ensure SLAs are met for all customers' orders and troubleshoot systems issues.


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