Order Fulfillment Team Lead

hace 7 días


Ciudad de México, Ciudad de México Amazon A tiempo completo

Order Fulfillment Team Lead Job Overview:

This leadership role is responsible for overseeing the Order Fulfillment team and ensuring that orders are fulfilled efficiently and accurately for our customers and partners.

Key responsibilities include managing communication with ISP partners, ensuring orders, returns, and invoicing processes are efficient and meet SLAs, and leading cross-functional teams to deliver high-quality customer experiences.

Key Responsibilities:

  • Lead the Order Fulfillment team to achieve business objectives
  • Collaborate with the International Expansion team to launch and manage international Order Management processes and tasks
  • Communicate with B2B partners to acknowledge orders and provide support on billing, logistics, and returns
  • Partner with Logistics and Supply Chain teams to ensure accurate and efficient order processing
  • Develop and implement process improvements to enhance order fulfillment efficiency
  • Monitor and address system issues affecting customer orders


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