Operational Technology Systems Specialist

hace 2 días

Guadalajara, Jalisco, México Radian Generation Llc A tiempo completo

About the Role
Radian Generation LLC is seeking a highly skilled Operational Technology Systems Specialist to join our team. This critical role plays a key part in our Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) operations.

What You Will Do
As an Operational Technology Systems Specialist, you will be responsible for supporting and maintaining IT systems, troubleshooting issues, and implementing solutions to ensure reliable and secure processes. Your primary duties will include:

  • Executing support tickets, maintaining system integrity, managing user accounts, and resolving issues across new and existing customer facilities to uphold high standards of operational integrity and security.
  • Managing and monitoring remote networks and systems, including user provisioning, system upgrades, patching, and performance monitoring.
  • Maintaining multi-user systems by coordinating with vendors, operational personnel, and IT management.
  • Implementing and administering computing environments in power generation facilities, focusing on systems, networks, security, and storage solutions.
  • Reviewing and editing Access Control Lists, security policies, and logs to uphold cybersecurity standards.
  • Participating in the planning and execution of hardware and software upgrades based on thorough evaluation of vendor offerings and customer needs.
  • Participating in a 24/7 on-call rotation to support ongoing operations.
  • Reporting on the status of all tasks and projects, ensuring timely communication and documentation.
  • Attending necessary staff and client meetings to maintain alignment and address issues promptly.

Requirements
To be successful in this role, you will need:

  • A technical degree or 3 years of relevant OT experience.
  • Direct or indirect service experience preferred.
  • Experience in NERC CIP-regulated environments or other compliance-driven settings such as PCI-DSS, NIST, ISO-27001.
  • Previous experience in a SOC, NOC, or similar IT operation center.
  • Experience in SCADA design, deployment, or maintenance, particularly in power generation, is advantageous.
  • Familiarity with IT infrastructure support, network design or support, cybersecurity monitoring, or related fields.
  • Strong problem-solving skills, ability to work under pressure, and excellent team collaboration capabilities.

Working Conditions
This position is based in Mexico and requires flexibility to adapt to various schedules as needed. Shift work is involved, and staff will work from late afternoon to late night, including weekends and holidays. Experience working in a SOC, NOC, or similar operation center is preferred, as well as background in network and infrastructure design, deployment, or maintenance, with a focus on power generation, especially renewable energy.

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