Systems Operations Support Specialist

hace 4 semanas


Guadalajara, Jalisco, México Epam A tiempo completo

We are seeking a skilled System Operations Support Specialist to join our team at EPAM.

About the Role

This is a unique opportunity to work with a dynamic and supportive team on diverse, high-impact projects for some of the world's biggest brands. As a System Operations Support Specialist, you will have the chance to contribute to a thriving IT environment and further your career.

Responsibilities
  • Production Stability: Take ownership of production stability and problem resolution for Quant/Enterprise Technology systems during core business hours.
  • Production Environment: Ensure the readiness and effective operation of production environments, conducting routine maintenance on file, data store, and job control systems.
  • On-Call Support: Participate in on-call rotations, being available to address issues outside regular business hours.
  • Complex Issue Resolution: Investigate complex issues related to production delivery, conduct root cause analyses, establish solutions, and oversee the necessary steps for resolution.
  • Risk Management: Identify and manage risks, promptly flag significant issues, and escalate incidents when required.
  • Client Focus: Deliver results, productivity, quality, and value to clients, meeting their deadlines and objectives while remaining an honest, realistic, and dedicated partner.


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