Cloud Support Engineer Specialist

hace 1 mes


Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

About Amazon Web Services


Amazon Web Services (AWS) is a leader in cloud computing, providing a robust suite of products and services to power businesses. We pioneer innovation, and our customers trust us with their mission-critical applications.



Job Summary:


We are seeking a skilled Cloud Support Engineer I to join our team. As a Cloud Support Engineer, you will be responsible for solving customer cases through various contact channels, applying advanced troubleshooting techniques, and working with customers to dive deep into root cause analysis.



Main Responsibilities:



  • Solve customer cases through telephone, email, and web/live chat, applying advanced troubleshooting techniques.
  • Drive initiatives to improve support-related processes and customer experience.
  • Leverage customer support experience to provide feedback to internal AWS teams on improving services.
  • Participate in interviewing and coach/mentor new team members.


About the Team:


AWS Support Engineering is a global organization that provides technical support to our customers and internal teams. Our team operates on a follow-the-sun model, assisting companies and developers running mission-critical applications.



Why Work with Us?



  • Be part of a company that pioneers innovation in cloud computing.
  • Work with a diverse team that values inclusion and diversity.
  • Have opportunities for career growth and professional development.


Requirements:



  • 1+ years of experience with application deployment pipelines, Docker, and Kubernetes.
  • Knowledge or experience with system administration, troubleshooting operating systems, and networking.
  • Ability to communicate effectively in English within technical and business settings.


Preferred Qualifications:



  • Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
  • Experience scripting or developing in one or more languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.


Estimated Salary:


$60,000 - $80,000 per year, depending on location and experience.



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