Ecommerce Policy Specialist
hace 2 meses
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
We strive to build a safe and trustworthy marketplace for not only users, but also partners. Our global team aims to ensure quality through policies, rules, products, and systems. To achieve this goal, we need passionate talents to join us and collaborate with governance and experience specialists to design commerce platform policies across various domains.
Responsibilities:
We are looking for a skilled Ecommerce Policy Specialist to assist in creating proactive monitoring and detection programs for policy violations, and enforce appropriate actions. The ideal candidate will have excellent stakeholder and program management skills to influence cross-functional stakeholders and senior leaders to achieve results.
Key Responsibilities:
- Collaborate with governance and experience specialists to design commerce platform policies across various domains.
- Develop detailed execution playbooks based on overarching strategies for specific policy or experience domains.
- Investigate, manage, and resolve platform policy violations or process-related incidents.
- Build and maintain SOPs to efficiently handle these issues.
- Handle cross-functional communications and prepare case and data summaries related to this domain.
Requirements:
To be successful in this role, you will need:
- Bachelor degree or experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
- Proficiency in English and Spanish is required for this role.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results.
About Us:
TikTok is committed to inspiring creativity and bringing joy. We create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Estimated Salary: $120,000 - $180,000 per year
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