Customer Service Representative II
hace 3 semanas
Littelfuse is a leading global manufacturer of electronic components, serving over 100,000 customers across various industries. We're committed to empowering a sustainable, connected, and safer world through our innovative products and solutions.
As a Customer Service Representative II, you will play a critical role in maintaining and increasing customer loyalty by providing exceptional support from order receipt to delivery. You will work closely with customers to overcome barriers and deliver best-in-class customer service.
Key Responsibilities:
- Perform order handling processes, including receipt, adjustments, and cancellations (40%)
- Build strong customer relationships through proactive communication and order status updates (30%)
- Serve as the point person for internal inquiries and SAP activities (20%)
- Conduct on-board training and assessment, as well as refresher courses on standard order management procedures (10%)
About You:
- 2-3 years of customer service experience in a manufacturing industry
- Excellent communication and problem-solving skills
- Results-oriented and proactive, with a strong ability to handle multiple tasks efficiently
- Fluent and advanced English skills, both written and spoken
Littelfuse values diversity, equity, and inclusion, and we strive to create a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values — Customer Focus, Teamwork, Results-Driven, Integrity, and Innovation — support our mission to improve the safety, reliability, efficiency, and performance of our customers' products and systems.
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