Customer Experience Liaison

hace 3 semanas

Piedras Negras, Coahuila de Zaragoza, México Regal Rexnord A tiempo completo

Customer Care Analyst I Job Summary

This customer-centric role serves as a liaison between OEM customers and various RRX departments. We are seeking an individual who can provide timely resolution of customer inquiries, analyze customer production schedules vs flow of inventory, and collaborate with production, engineering, pricing, sales & logistics departments to meet customer needs.

Key Responsibilities:

  • Interact with customers to address and resolve customer inquiries related to deliveries, expedites, and forecasting.
  • Deliver on individual KPIs, deploy root cause analysis, and implement countermeasures where necessary.
  • Follow standard work for utilizing CRM to consolidate and track customer communications.
  • Provide updates to Customer Care Manager regarding activities necessary to meet business sales goals.
  • Collaborate cross-functionally to meet customer needs.
  • Actively participate in process improvement events or Kaizens.
  • Adhere to department procedures, policies, and standards.
  • Support 80/20 initiatives.
  • Anticipate and resolve customer issues.
  • Monitor various dashboards to proactively correct orders with issues to prevent delays in shipments.
  • Prepare for and participate in regular meetings with manufacturing and key customers.
  • Attend internal trainings focused on products & processes necessary to maintain and enhance knowledge.
  • Maintain conduct in accordance with Regal vision, mission, values, initiatives, and company policies.

Requirements:

  • Bachelor's degree or equivalent related experience.
  • 1-3 years industry experience.
  • Ability to continuously prioritize tasks, strong time management skills, and attention to detail.
  • Customer support experience or experience as a customer service representative.
  • Excellent written and verbal communication skills.
  • Recognized by peers as ambitious, energetic, and highly motivated.
  • Proficient with the Microsoft Suite (Excel, PowerPoint, SharePoint, PowerBi, Teams).
  • Exposure to Oracle ERP (or similar enterprise resource planning tool) & a CRM platform.
  • Fluent in both Spanish and English.

About Regal Rexnord

Regal Rexnord Corporation is a leading manufacturer of electric motors, electrical motion controls, power generation, and mechanical power transmission products and sub-systems, serving customers around the world in various end markets. We are committed to creating innovative solutions while focusing on customer needs and sustainability. Our business purpose is to create a better tomorrow by energy-efficiently converting power into motion.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability, or protected veteran status or any other status or characteristic protected by law. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.

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